About Us
Company Overview:
Qualfon is a Business Process and Contact Center Outsourcing provider with international presence. We are a company that can adapt quickly and successfully to any service requirements via telephone, web, fax, email, and SMS.
Qualfon takes great pride in providing global business process (BPO) and Contact Center outsourcing to a variety of market segments. We combine industry knowledge and expertise with solid execution, providing clients with real business solutions for every stage of a customer's life-cycle.
Our global footprint, state-of-the-art technologies and experienced management enables us to continuously outperform industry standards. Our efficient approach lowers client's costs through metrics, improving handling time, higher call success rates, improved sales conversions and customer satisfaction scores.
Our Key Differentiators:
- Qualfon is a fast-paced growing organization with the advantage of flexibility, based on quick management decision turn around and facilitating the entrepreneurial spirit of its management team.
- Demonstrates application and use of state of the art technology for all projects.
- Qualfon has the ability to meet contractual targets and agreements as illustrated through the growth and length of existing accounts and clients.
- Qualfon has a proven success track record of RIGHT-SOURCING to its clients. This concept entails using existing sites or building new sites to provide service for our clients. These concepts are determined by the client and their specific needs.
- Price structure and streamlined corporate overhead, lead us to react quickly to client needs with the most competitive prices in the industry.
- Financial strength allows us to re-invest in our core business.
- Socially Responsible enterprise.