by Chelsea Roehr | Nov 5, 2024 | Thought Leadership
Leveraging Flexibility, Integration, and Strategic Partnerships to Optimize Micro-Fulfillment in E-commerce Introduction: Meeting End Customer Expectations for Fast Deliveries E-commerce has intensified consumer demand for fast deliveries, often within a 1-2 day...
by Chelsea Roehr | Oct 24, 2024 | Thought Leadership
Challenge When our US-based utility client decided to move offshore, there was understandable apprehension about their customers’ reactions to non-native speakers. The client wanted to ensure that communication barriers would not negatively impact service or customer...
by Chelsea Roehr | Sep 19, 2024 | Blog
September 24, 2024 Why Outsourcing Your Contact Center Makes Financial Success Today, delivering business performance that supports growth and improves margins can come down to some simple but challenging strategy shifts. One such decision is whether to maintain an...
by Chelsea Roehr | Sep 10, 2024 | Press Release
Highland Park, Michigan, USA – September 10, 2024 – Qualfon, a leading provider of world-class Customer Experience solutions, is proud to announce its continued success as a Major Contender in the 2024 Everest Group Customer Experience Management (CXM) Services PEAK...
by Chelsea Roehr | Aug 15, 2024 | Press Release
Highland Park, Michigan, USA – August 15, 2024 – Qualfon, single source provider of world-class Customer Experience solutions, proudly announces the appointment of Ian Jones as its inaugural Chief Marketing Officer (CMO). Ian Jones brings a distinguished background,...
