by Chelsea Roehr | Sep 19, 2024 | Blog
September 24, 2024 Why Outsourcing Your Contact Center Makes Financial Success Today, delivering business performance that supports growth and improves margins can come down to some simple but challenging strategy shifts. One such decision is whether to maintain an...
by Chelsea Roehr | Jul 28, 2021 | Blog
Author: Doug Kearney If you analyze the BPO business, it’s had a history of expansion across all kinds of organizations including for-profit, nonprofits and even government agencies. Executives have become increasingly strategic when choosing a provider to support...
by Chelsea Roehr | Jul 21, 2021 | Blog
Author: Mike Marrow Being the best and making each person’s life better is as much a call to action as it is a mission statement. At Qualfon we live, breathe and learn to carry out this mission into every interaction we have. It becomes a filter we use at work,...
by Chelsea Roehr | Aug 27, 2020 | Blog
Author: Marvie Wright, VP of Training at Qualfon During my 15 years of experience in Learning and Development, I’ve had to shift my priorities to adapt and adjust my training to overcome the business challenges thrown my way. However, I would have never imaged...
by Chelsea Roehr | Jul 9, 2020 | Blog
There is a lot to consider when evaluating a print and fulfillment vendor, especially as we navigate a new normal through the recent COVID-19 pandemic. From marketing materials, ID cards, EOBs and invoices, to handbooks, provider directories and Annual Notice of...
by Chelsea Roehr | May 28, 2020 | Blog
Work-at-home solutions have become increasingly important as businesses navigate through the recent COVID-19 pandemic. There is a lot to consider when evaluating a work-at-home solution for your organization. As you navigate through the vendor selection process, it’s...
