Blog Archives - Page 2 of 2

Virtual Agent Capabilities

by Chelsea Roehr | May 13, 2020 | Blog

Experience, speed and scalability Tenure and Experience: We have been providing work-at-home solutions for more than a decade with proven performance, both in client satisfaction and technology. Our combined experience and executive-level commitment ensure strategic...

Seven Effective Practices For Preventing Customer Rage

by Chelsea Roehr | Jan 21, 2019 | Blog

“What we’ve got here is a failure to communicate”. That is a reference to the 1967 movie Cool Hand Luke, and my assessment after rereading the findings of our Consumer Study on Customer Rage associated with complaints and the complaint handling process. The...