by Chelsea Roehr | Nov 5, 2024 | Thought Leadership
Leveraging Flexibility, Integration, and Strategic Partnerships to Optimize Micro-Fulfillment in E-commerce Introduction: Meeting End Customer Expectations for Fast Deliveries E-commerce has intensified consumer demand for fast deliveries, often within a 1-2 day...
by Chelsea Roehr | Oct 24, 2024 | Thought Leadership
Challenge When our US-based utility client decided to move offshore, there was understandable apprehension about their customers’ reactions to non-native speakers. The client wanted to ensure that communication barriers would not negatively impact service or customer...
by Chelsea Roehr | Aug 3, 2020 | Thought Leadership
The Contact Center Outsourcing (CCO) industry continues to evolve as new technology innovations and unique business models enter the market. High quality customer care is an essential service in today’s economy as we navigate the new normal of the COVID-19 crisis....
