The Contact Center Outsourcing (CCO) industry continues to evolve as new technology innovations and unique business models enter the market. High quality customer care is an essential service in today’s economy as we navigate the new normal of the COVID-19 crisis. This report shares insights from leading contact center outsourcing executives about industry trends, including how technology and work-from-home (WFH) models are impacting contact centers worldwide.
Our very own COO Doug Kearney contributed to the discussion by sharing his insights on some of the following hot topics in the industry:
- The evolution of the CCO market over the last few years
- The shifts in customer service due to the COVID-19 crisis
- The state of WFH and future business models
- The importance of Social Media Monitoring, Chatbots and Artificial Intelligence
- The key changes in customer service/sales, technology and workforce behavior
- The role of onshore, nearshore and offshore geographies
- The future of the CCO market
To read and share the report, download here:
Qualfon Welcomes Christian Bosse as Senior Vice President of Strategic Account Management, Bringing Proven Leadership in Customer-Centric Roles
Qualfon, a global business services provider, proudly welcomes Christian Bosse as the new Senior Vice President of Strategic Account Management. Christian brings an exceptional track record of strategic leadership in customer-centric roles.
Christina Ungaro Joins Qualfon as Chief Global Mergers & Acquisitions Officer
Qualfon, a global business services provider, is proud to welcome Christina Ungaro as its Chief Global Mergers & Acquisitions Officer.
Christina will continue to enhance and refine Qualfon’s programmatic approach to mergers and acquisitions, with a keen emphasis on cultivating enduring value for the company.
