data and analytics
Powerful insights to improve performance and streamline your customer touchpoints.What We Offer
Data Mining
Using advanced technologies and analytic tools, we identify patterns in large datasets using supervised machine learning to provide a comprehensive view of conversations about your brand, trends and customer sentiment.
Customer Segmentation
We monitor engagement process captures, along with segmenting, analyzing and scoring data to identify the most relevant and influential content for engagement.
Customer-Event Triggering
Our consumer data driven approach provides us with data to identify significant life events such as newly moved, newly married and new parent. We also have the ability to target based on consumer needs and interests.
Recommendation Engines
We provide analytics for all channels of customer conversations, including: Calls, chat, email, texts, social media, and surveys. Based on customer purchase history, we build recommendations on how to up-sell and which products to offer.
Campaign Optimization
Our scalable, 24/7 customer service capabilities are structured to support 11 different languages, multiple time zones, local nuances, and varying organizational dependencies. As the results are analyzed, we adjust the targeting and marketing mix to maximize leads and sales.
How You Benefit
Higher Conversion
- Less cost, less risk: No investment on leads unlikely to convert
- Send customers who are likely to convert the right message at the right time
Increased Revenue
- Recognize and respond to changing customer needs
- Identify up-sell and cross-sell opportunities
Improved Accuracy
- Improve the accuracy of marketing campaign and reduce operating costs
- Leverage customer and financial operations data in new, strategic ways
Greater Insights
- Gain greater business insights and analysis by consolidating data from multiple existing platforms
- Determine complex trends and anomalies to customize messages
What We Offer
Data Mining
Using advanced technologies and analytic tools, we identify patterns in large datasets using supervised machine learning to provide a comprehensive view of conversations about your brand, trends and customer sentiment.
Customer Segmentation
We monitor engagement process captures, along with segmenting, analyzing and scoring data to identify the most relevant and influential content for engagement.
Customer-Event Triggering
Our consumer data driven approach provides us with data to identify significant life events such as newly moved, newly married and new parent. We also have the ability to target based on consumer needs and interests.
Recommended Engines
We provide analytics for all channels of customer conversations, including: Calls, chat, email, texts, social media, and surveys. Based on customer purchase history, we build recommendations on how to up-sell and which products to offer.
Campaign Optimization
Our scalable, 24/7 customer service capabilities are structured to support 11 different languages, multiple time zones, local nuances, and varying organizational dependencies. As the results are analyzed, we adjust the targeting and marketing mix to maximize leads and sales.
How You Benefit
Higher Conversion
- Less cost, less risk: No investment on leads unlikely to convert
- Send customers who are likely to convert the right message at the right time
Increased Revenue
- Recognize and respond to changing customer needs
- Identify up-sell and cross-sell opportunities
Improved Accuracy
- Improve the accuracy of marketing campaign and reduce operating costs
- Leverage customer and financial operations data in new, strategic ways
Greater Insights
- Gain greater business insights and analysis by consolidating data from multiple existing platforms
- Determine complex trends and anomalies to customize messages
How We’re Different
Our analytics team is comprised of statisticians, mathematicians, and social scientists with extensive experience in quantitative and qualitative research. In addition to data visualization, we also focus on statistical modeling and testing.
