How To Make Seller Fulfilled Prime Work For Your Business
Seller Fulfilled Prime (SFP) has become one of the most misunderstood levers in ecommerce. For brand leaders under pressure from rising Fulfillment by Amazon (FBA) fees, tightening storage limits, and increasingly complex inbound logistics, SFP offers a compelling proposition. It preserves Prime eligibility while restoring control over inventory placement, transportation strategy, and unit economics.
What Implementing AI Really Taught Me: Lessons from the Front Lines at CCW Orlando
CCW Orlando is always energizing. This year, the conversations around AI felt different. Less theoretical. Less vendor-driven. More honest. When I moderated our panel, “AI War Stories and Real-World Wins,” my goal was simple.
Quality as a Growth Driver Part 1: 3 Ways to Move Beyond Traditional Quality Assurance Processes
For years, many companies treated Quality Assurance (QA) like a post-game scorecard, something you check after the fact to see if you passed. That is no longer enough. Today, quality is about more than just compliance, especially as traditional (manual) QA typically reviews less than 5 percent of total customer interactions, leaving most experiences unseen.
CCW Orlando 2026 Takeaways: The Fish Are Running
I was in the Sunshine State this past week at CCW Orlando, and like most conferences, it was an incredible couple of days jam-packed and full of inspiration. I was reflecting on the flight home, and when Kentucky welcomed me home with a big snowstorm, I realized it served as the perfect metaphor for the week. CCW was a true whirlwind.
Q1 Playbook for FMOs, IMOs, and Agents: Turning Post-AEP Data Into Retention and Revenue
The first quarter of the year is often misunderstood in our industry. After the intensity of Annual Enrollment Period (AEP) and Open Enrollment Period (OEP), it can feel like a natural slowdown. But in reality, Q1 (January–March) is where the smartest organizations set themselves up to win the entire year.
3 Goals All CX Leaders Should Have in 2026
Customer expectations continue to climb. And the gap between companies that merely have a CX function and those that use customer experience as a competitive advantage keeps widening. Some CX priorities are evergreen—there’s always work to do on satisfaction scores, efficiency, and quality. But 2026 presents a specific set of challenges that feel different from years past.
2025: A Year Where Qualfon’s Mission Came to Life
The year 2025 began with energy, purpose, and clarity that set the tone for everything that followed. It started in Cebu, a place deeply meaningful to our mission, where we experienced one of those defining moments of truth that stay with you.
Amazon FBA Prep Services Ending January 1, 2026: Your Readiness Checklist
Amazon’s August announcement marks a major shift for FBA sellers. Starting January 1, 2026, Amazon will no longer offer prep and item labeling services for U.S. FBA shipments. Every unit arriving at an Amazon fulfillment center must be fully prepped, including labeling, poly-bagging, bundling, and protective packaging, prior to arrival.
What Matters Most to Customers During the Q4 Holiday Shopping Period
The Q4 holiday chaos arrives like clockwork, yet catches businesses off guard year after year. For decades, holiday shopping began with Black Friday, the day after Thanksgiving, when retailers opened early and shoppers lined up for doorbuster deals.