Highland Park, Michigan, USA – December 12, 2024 – Qualfon Data Services Group, LLC is proud to announce that it has earned URAC accreditation for Health Contact Center Accreditation: NCP, Version 6.0 Program. URAC is the independent leader in promoting health care quality by setting high standards for clinical practice, consumer protections, performance measurement, operations infrastructure and risk management.
By achieving this status, Qualfon Data Services Group, LLC has demonstrated its commitment to quality care, enhanced processes, patient safety and improved outcomes.
Qualfon Data Services Group provides contact center services supporting healthcare organizations through its facility in Dumaguete City, Philippines. The accreditation recognizes the organization’s dedication to operational excellence and industry-leading healthcare service delivery standards.
“This URAC accreditation validates our mission to be the best and improve lives,” said Jan Aquino, Managing Director, Global Operations at Qualfon. “Our associates work tirelessly to deliver exceptional customer experiences while maintaining the highest standards of quality and compliance in healthcare communications. This recognition reflects their dedication and expertise in serving our healthcare clients and their customers.”
“We offer our congratulations to Qualfon Data Services Group for achieving Health Contact Center Accreditation. Earning this accreditation shows excellence in the ever-shifting landscape of health care operations, including in consumer protection, risk management and performance measurement. URAC accreditation reflects an organization’s commitment to operating at the high standards in the industry,” said URAC President and CEO, Shawn Griffin, MD.
About Qualfon
Qualfon is a full-service marketing solutions and contact center service provider offering full customer lifecycle management including lead generation, end-to-end integrated marketing, multi-channel customer engagement and fulfillment. With experienced BPO leadership and a strong track record of business growth dating back to our founding in 1995, Qualfon helps companies reduce costs and deliver superior customer experiences. Today, we have approximately 15,000 employees serving international brands across many industries and our intelligent outsourcing locations span the United States, the Philippines, Guyana, Mexico and Costa Rica.
About URAC
Founded in 1990 as a non-profit organization, URAC is the independent leader in promoting health care quality and patient safety through renowned accreditation programs. URAC develops its evidence-based standards in collaboration with a wide array of stakeholders and industry experts. The company’s portfolio of accreditation and certification programs span the health care industry, addressing health care management and operations, pharmacies, telehealth, health plans, medical practices and more. URAC accreditation is a symbol of excellence for organizations to showcase their validated commitment to quality and accountability.
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