Highland Park, Michigan, USA – December 18, 2024 – Qualfon, a global leader in delivering omnichannel customer experiences and business process outsourcing solutions, is proud to announce its recognition as a Great Place to Work® Certified™ company in the Philippines for the third consecutive year. This achievement is a testament to Qualfon’s global commitment to cultivating inclusive, empowering and supportive workplaces that value the contributions and well-being of every team member.
The certification, based on the Trust Index™ Employee Survey, evaluates workplace culture and employee experience. This year’s results reflect significant improvements, with employees reporting high levels of trust, respect and fairness. Notably, 92% of employees agreed that Qualfon provides a physically safe place to work, while 90% felt equipped with the resources and tools needed to excel in their roles. These metrics showcase Qualfon’s dedication to fostering an environment where individuals feel safe, valued and supported.
“We are honored to be awarded with the Great Places to Work in the Philippines for the third consecutive year. The feedback from our employees and our corresponding GPTW scores continue to improve year over year, and it’s truly a reflection of our Mission Leaders in the Philippines and their dedication to each and every person at Qualfon. This is also a reflection of how we operate globally and our focus on developing the right kind of leaders to support our customers and our 15,000 employees. Our Mission Statement truly captures who we are and how we operate in all our locations. Be the best, and make each Person’s life Better,” said Mike Jossi, Chief Person & Administrative Officer.
The certification is valid from November 15, 2024, to November 15, 2025, and further solidifies Qualfon’s position as an employer of choice in the Philippines. The company’s commitment to its mission is evidenced by remarkable improvements in employee retention, with attrition rates reduced by nearly 40% through 2024. In a competitive global marketplace, this distinction enables the company to attract and retain top talent while reinforcing its dedication to continuous improvement and employee engagement.
With this recognition, Qualfon will continue to leverage its status as a Great Place to Work to elevate its recruitment efforts, retain top-performing associates and maintain its focus on delivering exceptional customer experiences for its clients. The Great Place to Work® badge represents more than just an award; it demonstrates Qualfon’s unwavering commitment to its mission of making each person’s life better through meaningful employment and career growth opportunities.
For more information about Qualfon’s Great Place to Work® Certification, visit https://greatplacetowork.com.ph/companies/qualfon-philippines-inc/
About Qualfon
Qualfon is a global provider of omnichannel customer experience and business support solutions. Founded on the mission to “Be the Best and Make Each Person’s Life Better,” Qualfon combines cutting-edge technology, proven processes and a people-focused strategy to deliver exceptional results. With multiple operations in the Philippines and around the world, Qualfon is committed to helping employees, clients and customers succeed through innovative solutions and a strong values-driven culture.
Discover how Qualfon can enhance your brand’s journey at qualfon.com.
