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Posts by category
- Category: Blog
- CFO’s Guide to Outsourcing: Maximizing Financial Efficiency for Your Contact Center
- How We Live our Mission: Part 2
- How We Live Our Mission: Part 1
- 5 Steps for Virtual Training Success
- 5 Things Health Plans Need to Know from Their Print and Fulfillment Vendor
- 7 Key Criteria for Evaluating a Work-at-Home Solution
- Virtual Agent Capabilities
- Seven Effective Practices For Preventing Customer Rage
- Category: Press Release
- Qualfon Celebrates Notable Advancement in the 2024 Everest Group CXM Services PEAK Matrix® Assessment, Marking Six Consecutive Years as a Major Contender
- Qualfon Names Ian Jones as First Chief Marketing Officer
- Qualfon and Accurity Solutions Forge Partnership to Set Industry Standards in Trust and Safety
- Qualfon to Inaugurate New Site in Cagayan de Oro, Philippines
- Qualfon Welcomes Christian Bosse as Senior Vice President of Strategic Account Management, Bringing Proven Leadership in Customer-Centric Roles
- Christina Ungaro Joins Qualfon as Chief Global Mergers & Acquisitions Officer
- Qualfon Welcomes Rob Deal as Senior VP of Healthcare and Insurance, Reinforcing Industry Leadership
- Qualfon Expands Global Reach with Strategic Acquisition of Quebec-based Outsourced Engagement Center Provider VOXDATA Solutions
- Qualfon Announces Leadership Transition: Doug Kearney Appointed CEO
- Qualfon Hiring 500 People in Metro Detroit
- Qualfon Recognized as a Major Contender in Everest Group’s Customer Experience Management (CXM) in the Americas – Service Provider Landscape with PEAK Matrix® Assessment 2022
- Qualfon Opens New Engagement Center in Mexico City
- Qualfon is Recognized on Comparably’s Top 100 Large Companies List for the Best Companies for Diversity Award
- Qualfon Hosts Johnstown Engagement Center Reopening and Provides over 400 Job Opportunities
- Qualfon Receives Leadership Recognition on IAOP’s 2022 Global Outsourcing 100 List
- Qualfon Opens New State of the Art Outsourcing Facility
- Qualfon announces strategic acquisition of digital demand generation and internet-based advertising agency, LeadVision Media
- Qualfon Recognized as a Major Contender in the 2021 Everest Group PEAK Matrix Assessment
- Qualfon’s Cebu location celebrates 15 years of service
- Qualfon engagement survey reveals a continuous increase in employee satisfaction scores
- Dialog Direct enrolls in DTE Energy’s MIGreenPower Program
- Qualfon receives leader recognition in IAOP’s Top 100 Outsourcing list
- Qualfon Announces Strategic Acquisition of MAR Graphics
- Qualfon Partners with the Guyana Ministry of Health for COVID-19 Hotline
- Qualfon Recognized as a Major Contender in the Everest Group PEAK Matrix Assessment
- Qualfon Recognized as a Leader in the IAOP Top 100 Outsourcing List
- Qualfon Guyana Gains Momentum – Positioned for Future Growth and Success
- Qualfon Provides Job Opportunities in Cebu Amidst COVID-19 Crisis
- Dialog Direct, a Qualfon Company, Opens Fulfillment Operations in North Las Vegas to Support West Coast Clients
- Qualfon Celebrates 25 Years of Service by Recognizing Leadership, Innovation and the Mission of Becoming the Best and Making Each Person’s Life Better
- Qualfon Recognized in the Everest Group PEAK Matrix Assessment
- Qualfon Selected as a Finalist for CCW BPO of the Year
- Qualfon Named BPO Innovator of the Year
- Qualfon Named BPO Investor of the Year
- Qualfon Acquires Dialog Direct
- Category: Thought Leadership