Press Releases

Qualfon, a global business services (GBS) provider, was recognized as a Major Contender in the Customer Experience Management (CXM) in the Americas – Service Provider Landscape with PEAK Matrix® Assessment 2022. This is Qualfon’s fourth year of being acknowledged on the assessment. This accomplishment is a direct result of Qualfon’s commitment to helping clients transform their businesses by investing in a full suite of capabilities.

Qualfon, a global business services (GBS) provider, is announcing the recent hiring of executive leadership team member, Leah Lakarosky as Chief Global Mergers and Acquisitions Officer. Leah will lead the company’s global merger and acquisition opportunities while working closely with the executive leadership team.

Qualfon, a global business services provider, has opened a new state-of-the-art engagement center in Paseo de la Reforma, Mexico City. The nearshore operation provides industry-leading employee tenure rates, reduction in costs and enhanced customer experiences for clients and prospects.

Qualfon, a full-service business process outsourcing (BPO) provider, is proud to be recognized on Comparably’s 2021 Top 100 Large companies list (more than 500 employees) for the Best Companies for Diversity Award. The award was based on 15 million ratings from employees of color across 70,000 companies.

Qualfon has been recognized as a leader on the 2022 Global Outsourcing 100® list by the International Association of Outsourcing Professionals (IAOP®). This is an annual listing of the world’s top service providers that are acknowledged for providing the full suite of outsourcing services.

Qualfon, a full-service business process outsourcing (BPO) provider, has expanded its nearshore footprint with the opening of a new facility in Bogotá, Colombia. The nearshore operation offers access to a robust, customer-service oriented market and thriving economy. In addition to having the fourth largest BPO market in all Latin America, Colombia also ranks first on the 2021 Offshore BPO Confidence Index and was rated one of the top 10 outsourcing destinations in the world by AT Kearney. 

Qualfon, a full-service marketing solutions and contact center service provider, announced today that it has acquired LeadVision Media (“LVM” or “LeadVision”), a leader in the digital demand generation space. Through its diverse network of internet properties, LeadVision delivers relevant, audience-targeted advertisements to consumers.

Qualfon, a full-service business process outsourcing (BPO) provider, was recognized as a Major Contender in the 2021 Customer Experience Management (CXM) Services PEAK Matrix® Assessment. This marks Qualfon’s third year of being listed on the assessment; an indicator of the company’s investment in a full suite of capabilities to drive transformations for its clients.

Qualfon, a full-service business process outsourcing (BPO) provider, is celebrating its fifteenth-year anniversary since opening its contact center operations in Cebu, Philippines. 

Qualfon, a full-service business process outsourcing (BPO) provider, has released the results of a recent employee satisfaction survey showing 89% of employees would recommend working at Qualfon to a friend or family member. The 8.2% increase from 2020 and 13.8% from 2019 is a testament to the work Qualfon is doing around the world to help increase employee satisfaction.

Dialog Direct, an end-to-end marketing and customer engagement solutions provider, is taking an environmentally friendly approach in its Highland Park, Michigan location by enrolling in DTE Energy’s MIGreenPower program. Dialog Direct, a Qualfon company, plans to attribute 10 percent of its total electric usage to DTE wind and solar projects over a five-year period. Dialog Direct joins more than 300 Michigan businesses and nearly 30,000 residential customers in using MIGreenPower to reduce their impact on the environment and drive more clean energy to the grid.

Qualfon has been recognized as a leader on the 2021 Global Outsourcing 100® list by the International Association of Outsourcing Professionals (IAOP®). This is an annual listing of the world’s best outsourcing service providers that are acknowledged for providing the full spectrum of outsourcing services.

Qualfon, a full-service marketing solutions and contact center service provider, announced today that it has acquired MAR Graphics, a print, mail and digital solutions provider. Located within the greater St. Louis metropolitan area in Valmeyer, Illinois, MAR offers a...

Qualfon has been selected by the Government of Guyana to support the country’s official COVID-19 Hotline. Qualfon has a long-standing reputation as a good corporate citizen within Guyana.

Qualfon, a full-service marketing solution and contact center service provider, was recognized as a Major Contender in the Everest Group 2020 Customer Experience Management (CXM) Service Provider Landscape with PEAK Matrix™ Assessment. This accomplishment is an indicator of the company’s focus on digital capabilities and the ability to offer full customer-lifecycle management from customer acquisition to retention.

Qualfon is excited to announce it has been featured in the leader’s category of the 2020 Global Outsourcing 100® list by the International Association of Outsourcing Professionals (IAOP®). This marks the first year that Qualfon has been recognized as a leading...