Press Releases
Qualfon Opens New State of the Art Outsourcing Facility
Qualfon, a full-service business process outsourcing (BPO) provider, has expanded its nearshore footprint with the opening of a new facility in Bogotá, Colombia. The nearshore operation offers access to a robust, customer-service oriented market and thriving economy. In addition to having the fourth largest BPO market in all Latin America, Colombia also ranks first on the 2021 Offshore BPO Confidence Index and was rated one of the top 10 outsourcing destinations in the world by AT Kearney.
Qualfon announces strategic acquisition of digital demand generation and internet-based advertising agency, LeadVision Media
Qualfon, a full-service marketing solutions and contact center service provider, announced today that it has acquired LeadVision Media (“LVM” or “LeadVision”), a leader in the digital demand generation space. Through its diverse network of internet properties, LeadVision delivers relevant, audience-targeted advertisements to consumers.
Qualfon Recognized as a Major Contender in the 2021 Everest Group PEAK Matrix Assessment
Qualfon, a full-service business process outsourcing (BPO) provider, was recognized as a Major Contender in the 2021 Customer Experience Management (CXM) Services PEAK Matrix® Assessment. This marks Qualfon’s third year of being listed on the assessment; an indicator of the company’s investment in a full suite of capabilities to drive transformations for its clients.
Qualfon’s Cebu location celebrates 15 years of service
Qualfon, a full-service business process outsourcing (BPO) provider, is celebrating its fifteenth-year anniversary since opening its contact center operations in Cebu, Philippines.
Qualfon engagement survey reveals a continuous increase in employee satisfaction scores
Qualfon, a full-service business process outsourcing (BPO) provider, has released the results of a recent employee satisfaction survey showing 89% of employees would recommend working at Qualfon to a friend or family member. The 8.2% increase from 2020 and 13.8% from 2019 is a testament to the work Qualfon is doing around the world to help increase employee satisfaction.
Dialog Direct enrolls in DTE Energy’s MIGreenPower Program
Dialog Direct, an end-to-end marketing and customer engagement solutions provider, is taking an environmentally friendly approach in its Highland Park, Michigan location by enrolling in DTE Energy’s MIGreenPower program. Dialog Direct, a Qualfon company, plans to attribute 10 percent of its total electric usage to DTE wind and solar projects over a five-year period. Dialog Direct joins more than 300 Michigan businesses and nearly 30,000 residential customers in using MIGreenPower to reduce their impact on the environment and drive more clean energy to the grid.
Qualfon receives leader recognition in IAOP’s Top 100 Outsourcing list
Qualfon has been recognized as a leader on the 2021 Global Outsourcing 100® list by the International Association of Outsourcing Professionals (IAOP®). This is an annual listing of the world’s best outsourcing service providers that are acknowledged for providing the full spectrum of outsourcing services.
Qualfon Announces Strategic Acquisition of MAR Graphics
Qualfon, a full-service marketing solutions and contact center service provider, announced today that it has acquired MAR Graphics, a print, mail and digital solutions provider. Located within the greater St. Louis metropolitan area in Valmeyer, Illinois, MAR offers a...
Qualfon Partners with the Guyana Ministry of Health for COVID-19 Hotline
Qualfon has been selected by the Government of Guyana to support the country’s official COVID-19 Hotline. Qualfon has a long-standing reputation as a good corporate citizen within Guyana.
Qualfon Recognized as a Major Contender in the Everest Group PEAK Matrix Assessment
Qualfon, a full-service marketing solution and contact center service provider, was recognized as a Major Contender in the Everest Group 2020 Customer Experience Management (CXM) Service Provider Landscape with PEAK Matrix™ Assessment. This accomplishment is an indicator of the company’s focus on digital capabilities and the ability to offer full customer-lifecycle management from customer acquisition to retention.
Qualfon Recognized as a Leader in the IAOP Top 100 Outsourcing List
Qualfon is excited to announce it has been featured in the leader’s category of the 2020 Global Outsourcing 100® list by the International Association of Outsourcing Professionals (IAOP®). This marks the first year that Qualfon has been recognized as a leading...
Qualfon Guyana Gains Momentum – Positioned for Future Growth and Success
Qualfon, a full-service marketing solutions and customer experience services provider, is seeing tremendous growth at its Guyana campus despite the global Coronavirus pandemic. For 15 years, Qualfon has been an established BPO provider in Guyana and is the most...
Qualfon Provides Job Opportunities in Cebu Amidst COVID-19 Crisis
Qualfon, a full-service marketing solutions and contact center service provider, continues to grow its Cebu, Philippines operations by providing job opportunities, despite the Coronavirus pandemic. A majority of businesses in...
Dialog Direct, a Qualfon Company, Opens Fulfillment Operations in North Las Vegas to Support West Coast Clients
Dialog Direct, a Qualfon company and provider of full-service marketing solutions, fulfillment and logistic services, has opened a new, state-of-the-art fulfillment center in North Las Vegas, NV. The company continues to grow its footprint by opening this fulfillment...
Qualfon Celebrates 25 Years of Service by Recognizing Leadership, Innovation and the Mission of Becoming the Best and Making Each Person’s Life Better
Qualfon, a full-service business process outsourcing (BPO), marketing solutions and contact center service provider, held its annual global leadership summit in Mexico City, Mexico, last month. Since the arrival of CEO Mike Marrow in 2012, Qualfon has grown from a...
Qualfon Recognized in the Everest Group PEAK Matrix Assessment
Qualfon, a full-service business process outsourcing (BPO) and contact center service provider, was recognized as a Major Contender in the Everest Group Contact Center Outsourcing (CCO) – Service Provider Landscape with PEAK Matrix™ Assessment 2019.
Qualfon Selected as a Finalist for CCW BPO of the Year
Qualfon, a full-service business process outsourcing (BPO) and contact center service provider, was recognized as a finalist in the BPO of the Year category at the CCW Excellence Award Ceremony.
Qualfon Named BPO Innovator of the Year
Qualfon, a full-service business process outsourcing (BPO) and contact center service provider, was named BPO Innovator of the Year by Caribbean Export during a special ceremony last month at the Outsource to the Caribbean Conference 2019 (OCC).
Qualfon Opens New State of the Art Outsourcing Facility
Qualfon, a full-service business process outsourcing (BPO) provider, has expanded its nearshore footprint with the opening of a new facility in Bogotá, Colombia. The nearshore operation offers access to a robust, customer-service oriented market and thriving economy. In addition to having the fourth largest BPO market in all Latin America, Colombia also ranks first on the 2021 Offshore BPO Confidence Index and was rated one of the top 10 outsourcing destinations in the world by AT Kearney.
Qualfon announces strategic acquisition of digital demand generation and internet-based advertising agency, LeadVision Media
Qualfon, a full-service marketing solutions and contact center service provider, announced today that it has acquired LeadVision Media (“LVM” or “LeadVision”), a leader in the digital demand generation space. Through its diverse network of internet properties, LeadVision delivers relevant, audience-targeted advertisements to consumers.
Qualfon Recognized as a Major Contender in the 2021 Everest Group PEAK Matrix Assessment
Qualfon, a full-service business process outsourcing (BPO) provider, was recognized as a Major Contender in the 2021 Customer Experience Management (CXM) Services PEAK Matrix® Assessment. This marks Qualfon’s third year of being listed on the assessment; an indicator of the company’s investment in a full suite of capabilities to drive transformations for its clients.
Qualfon’s Cebu location celebrates 15 years of service
Qualfon, a full-service business process outsourcing (BPO) provider, is celebrating its fifteenth-year anniversary since opening its contact center operations in Cebu, Philippines.
Qualfon engagement survey reveals a continuous increase in employee satisfaction scores
Qualfon, a full-service business process outsourcing (BPO) provider, has released the results of a recent employee satisfaction survey showing 89% of employees would recommend working at Qualfon to a friend or family member. The 8.2% increase from 2020 and 13.8% from 2019 is a testament to the work Qualfon is doing around the world to help increase employee satisfaction.
Dialog Direct enrolls in DTE Energy’s MIGreenPower Program
Dialog Direct, an end-to-end marketing and customer engagement solutions provider, is taking an environmentally friendly approach in its Highland Park, Michigan location by enrolling in DTE Energy’s MIGreenPower program. Dialog Direct, a Qualfon company, plans to attribute 10 percent of its total electric usage to DTE wind and solar projects over a five-year period. Dialog Direct joins more than 300 Michigan businesses and nearly 30,000 residential customers in using MIGreenPower to reduce their impact on the environment and drive more clean energy to the grid.
Qualfon receives leader recognition in IAOP’s Top 100 Outsourcing list
Qualfon has been recognized as a leader on the 2021 Global Outsourcing 100® list by the International Association of Outsourcing Professionals (IAOP®). This is an annual listing of the world’s best outsourcing service providers that are acknowledged for providing the full spectrum of outsourcing services.
Qualfon Announces Strategic Acquisition of MAR Graphics
Qualfon, a full-service marketing solutions and contact center service provider, announced today that it has acquired MAR Graphics, a print, mail and digital solutions provider. Located within the greater St. Louis metropolitan area in Valmeyer, Illinois, MAR offers a...
Qualfon Partners with the Guyana Ministry of Health for COVID-19 Hotline
Qualfon has been selected by the Government of Guyana to support the country’s official COVID-19 Hotline. Qualfon has a long-standing reputation as a good corporate citizen within Guyana.
Qualfon Recognized as a Major Contender in the Everest Group PEAK Matrix Assessment
Qualfon, a full-service marketing solution and contact center service provider, was recognized as a Major Contender in the Everest Group 2020 Customer Experience Management (CXM) Service Provider Landscape with PEAK Matrix™ Assessment. This accomplishment is an indicator of the company’s focus on digital capabilities and the ability to offer full customer-lifecycle management from customer acquisition to retention.
Qualfon Recognized as a Leader in the IAOP Top 100 Outsourcing List
Qualfon is excited to announce it has been featured in the leader’s category of the 2020 Global Outsourcing 100® list by the International Association of Outsourcing Professionals (IAOP®). This marks the first year that Qualfon has been recognized as a leading...
Qualfon Guyana Gains Momentum – Positioned for Future Growth and Success
Qualfon, a full-service marketing solutions and customer experience services provider, is seeing tremendous growth at its Guyana campus despite the global Coronavirus pandemic. For 15 years, Qualfon has been an established BPO provider in Guyana and is the most...
Qualfon Provides Job Opportunities in Cebu Amidst COVID-19 Crisis
Qualfon, a full-service marketing solutions and contact center service provider, continues to grow its Cebu, Philippines operations by providing job opportunities, despite the Coronavirus pandemic. A majority of businesses in...
Dialog Direct, a Qualfon Company, Opens Fulfillment Operations in North Las Vegas to Support West Coast Clients
Dialog Direct, a Qualfon company and provider of full-service marketing solutions, fulfillment and logistic services, has opened a new, state-of-the-art fulfillment center in North Las Vegas, NV. The company continues to grow its footprint by opening this fulfillment...
Qualfon Celebrates 25 Years of Service by Recognizing Leadership, Innovation and the Mission of Becoming the Best and Making Each Person’s Life Better
Qualfon, a full-service business process outsourcing (BPO), marketing solutions and contact center service provider, held its annual global leadership summit in Mexico City, Mexico, last month. Since the arrival of CEO Mike Marrow in 2012, Qualfon has grown from a...
Qualfon Recognized in the Everest Group PEAK Matrix Assessment
Qualfon, a full-service business process outsourcing (BPO) and contact center service provider, was recognized as a Major Contender in the Everest Group Contact Center Outsourcing (CCO) – Service Provider Landscape with PEAK Matrix™ Assessment 2019.
Qualfon Selected as a Finalist for CCW BPO of the Year
Qualfon, a full-service business process outsourcing (BPO) and contact center service provider, was recognized as a finalist in the BPO of the Year category at the CCW Excellence Award Ceremony.
Qualfon Named BPO Innovator of the Year
Qualfon, a full-service business process outsourcing (BPO) and contact center service provider, was named BPO Innovator of the Year by Caribbean Export during a special ceremony last month at the Outsource to the Caribbean Conference 2019 (OCC).
Qualfon Opens New State of the Art Outsourcing Facility
Qualfon, a full-service business process outsourcing (BPO) provider, has expanded its nearshore footprint with the opening of a new facility in Bogotá, Colombia. The nearshore operation offers access to a robust, customer-service oriented market and thriving economy. In addition to having the fourth largest BPO market in all Latin America, Colombia also ranks first on the 2021 Offshore BPO Confidence Index and was rated one of the top 10 outsourcing destinations in the world by AT Kearney.
Qualfon announces strategic acquisition of digital demand generation and internet-based advertising agency, LeadVision Media
Qualfon, a full-service marketing solutions and contact center service provider, announced today that it has acquired LeadVision Media (“LVM” or “LeadVision”), a leader in the digital demand generation space. Through its diverse network of internet properties, LeadVision delivers relevant, audience-targeted advertisements to consumers.
Qualfon Recognized as a Major Contender in the 2021 Everest Group PEAK Matrix Assessment
Qualfon, a full-service business process outsourcing (BPO) provider, was recognized as a Major Contender in the 2021 Customer Experience Management (CXM) Services PEAK Matrix® Assessment. This marks Qualfon’s third year of being listed on the assessment; an indicator of the company’s investment in a full suite of capabilities to drive transformations for its clients.
Qualfon’s Cebu location celebrates 15 years of service
Qualfon, a full-service business process outsourcing (BPO) provider, is celebrating its fifteenth-year anniversary since opening its contact center operations in Cebu, Philippines.
Qualfon engagement survey reveals a continuous increase in employee satisfaction scores
Qualfon, a full-service business process outsourcing (BPO) provider, has released the results of a recent employee satisfaction survey showing 89% of employees would recommend working at Qualfon to a friend or family member. The 8.2% increase from 2020 and 13.8% from 2019 is a testament to the work Qualfon is doing around the world to help increase employee satisfaction.
Dialog Direct enrolls in DTE Energy’s MIGreenPower Program
Dialog Direct, an end-to-end marketing and customer engagement solutions provider, is taking an environmentally friendly approach in its Highland Park, Michigan location by enrolling in DTE Energy’s MIGreenPower program. Dialog Direct, a Qualfon company, plans to attribute 10 percent of its total electric usage to DTE wind and solar projects over a five-year period. Dialog Direct joins more than 300 Michigan businesses and nearly 30,000 residential customers in using MIGreenPower to reduce their impact on the environment and drive more clean energy to the grid.
Qualfon receives leader recognition in IAOP’s Top 100 Outsourcing list
Qualfon has been recognized as a leader on the 2021 Global Outsourcing 100® list by the International Association of Outsourcing Professionals (IAOP®). This is an annual listing of the world’s best outsourcing service providers that are acknowledged for providing the full spectrum of outsourcing services.
Qualfon Announces Strategic Acquisition of MAR Graphics
Qualfon, a full-service marketing solutions and contact center service provider, announced today that it has acquired MAR Graphics, a print, mail and digital solutions provider. Located within the greater St. Louis metropolitan area in Valmeyer, Illinois, MAR offers a...
Qualfon Partners with the Guyana Ministry of Health for COVID-19 Hotline
Qualfon has been selected by the Government of Guyana to support the country’s official COVID-19 Hotline. Qualfon has a long-standing reputation as a good corporate citizen within Guyana.
Qualfon Recognized as a Major Contender in the Everest Group PEAK Matrix Assessment
Qualfon, a full-service marketing solution and contact center service provider, was recognized as a Major Contender in the Everest Group 2020 Customer Experience Management (CXM) Service Provider Landscape with PEAK Matrix™ Assessment. This accomplishment is an indicator of the company’s focus on digital capabilities and the ability to offer full customer-lifecycle management from customer acquisition to retention.
Qualfon Recognized as a Leader in the IAOP Top 100 Outsourcing List
Qualfon is excited to announce it has been featured in the leader’s category of the 2020 Global Outsourcing 100® list by the International Association of Outsourcing Professionals (IAOP®). This marks the first year that Qualfon has been recognized as a leading...
Qualfon Guyana Gains Momentum – Positioned for Future Growth and Success
Qualfon, a full-service marketing solutions and customer experience services provider, is seeing tremendous growth at its Guyana campus despite the global Coronavirus pandemic. For 15 years, Qualfon has been an established BPO provider in Guyana and is the most...
Qualfon Provides Job Opportunities in Cebu Amidst COVID-19 Crisis
Qualfon, a full-service marketing solutions and contact center service provider, continues to grow its Cebu, Philippines operations by providing job opportunities, despite the Coronavirus pandemic. A majority of businesses in...
Dialog Direct, a Qualfon Company, Opens Fulfillment Operations in North Las Vegas to Support West Coast Clients
Dialog Direct, a Qualfon company and provider of full-service marketing solutions, fulfillment and logistic services, has opened a new, state-of-the-art fulfillment center in North Las Vegas, NV. The company continues to grow its footprint by opening this fulfillment...
Qualfon Celebrates 25 Years of Service by Recognizing Leadership, Innovation and the Mission of Becoming the Best and Making Each Person’s Life Better
Qualfon, a full-service business process outsourcing (BPO), marketing solutions and contact center service provider, held its annual global leadership summit in Mexico City, Mexico, last month. Since the arrival of CEO Mike Marrow in 2012, Qualfon has grown from a...
Qualfon Recognized in the Everest Group PEAK Matrix Assessment
Qualfon, a full-service business process outsourcing (BPO) and contact center service provider, was recognized as a Major Contender in the Everest Group Contact Center Outsourcing (CCO) – Service Provider Landscape with PEAK Matrix™ Assessment 2019.
Qualfon Selected as a Finalist for CCW BPO of the Year
Qualfon, a full-service business process outsourcing (BPO) and contact center service provider, was recognized as a finalist in the BPO of the Year category at the CCW Excellence Award Ceremony.
Qualfon Named BPO Innovator of the Year
Qualfon, a full-service business process outsourcing (BPO) and contact center service provider, was named BPO Innovator of the Year by Caribbean Export during a special ceremony last month at the Outsource to the Caribbean Conference 2019 (OCC).
Qualfon Opens New State of the Art Outsourcing Facility
Qualfon, a full-service business process outsourcing (BPO) provider, has expanded its nearshore footprint with the opening of a new facility in Bogotá, Colombia. The nearshore operation offers access to a robust, customer-service oriented market and thriving economy. In addition to having the fourth largest BPO market in all Latin America, Colombia also ranks first on the 2021 Offshore BPO Confidence Index and was rated one of the top 10 outsourcing destinations in the world by AT Kearney.
Qualfon announces strategic acquisition of digital demand generation and internet-based advertising agency, LeadVision Media
Qualfon, a full-service marketing solutions and contact center service provider, announced today that it has acquired LeadVision Media (“LVM” or “LeadVision”), a leader in the digital demand generation space. Through its diverse network of internet properties, LeadVision delivers relevant, audience-targeted advertisements to consumers.
Qualfon Recognized as a Major Contender in the 2021 Everest Group PEAK Matrix Assessment
Qualfon, a full-service business process outsourcing (BPO) provider, was recognized as a Major Contender in the 2021 Customer Experience Management (CXM) Services PEAK Matrix® Assessment. This marks Qualfon’s third year of being listed on the assessment; an indicator of the company’s investment in a full suite of capabilities to drive transformations for its clients.
Qualfon’s Cebu location celebrates 15 years of service
Qualfon, a full-service business process outsourcing (BPO) provider, is celebrating its fifteenth-year anniversary since opening its contact center operations in Cebu, Philippines.
Qualfon engagement survey reveals a continuous increase in employee satisfaction scores
Qualfon, a full-service business process outsourcing (BPO) provider, has released the results of a recent employee satisfaction survey showing 89% of employees would recommend working at Qualfon to a friend or family member. The 8.2% increase from 2020 and 13.8% from 2019 is a testament to the work Qualfon is doing around the world to help increase employee satisfaction.
Dialog Direct enrolls in DTE Energy’s MIGreenPower Program
Dialog Direct, an end-to-end marketing and customer engagement solutions provider, is taking an environmentally friendly approach in its Highland Park, Michigan location by enrolling in DTE Energy’s MIGreenPower program. Dialog Direct, a Qualfon company, plans to attribute 10 percent of its total electric usage to DTE wind and solar projects over a five-year period. Dialog Direct joins more than 300 Michigan businesses and nearly 30,000 residential customers in using MIGreenPower to reduce their impact on the environment and drive more clean energy to the grid.
Qualfon receives leader recognition in IAOP’s Top 100 Outsourcing list
Qualfon has been recognized as a leader on the 2021 Global Outsourcing 100® list by the International Association of Outsourcing Professionals (IAOP®). This is an annual listing of the world’s best outsourcing service providers that are acknowledged for providing the full spectrum of outsourcing services.
Qualfon Announces Strategic Acquisition of MAR Graphics
Qualfon, a full-service marketing solutions and contact center service provider, announced today that it has acquired MAR Graphics, a print, mail and digital solutions provider. Located within the greater St. Louis metropolitan area in Valmeyer, Illinois, MAR offers a...
Qualfon Partners with the Guyana Ministry of Health for COVID-19 Hotline
Qualfon has been selected by the Government of Guyana to support the country’s official COVID-19 Hotline. Qualfon has a long-standing reputation as a good corporate citizen within Guyana.
Qualfon Recognized as a Major Contender in the Everest Group PEAK Matrix Assessment
Qualfon, a full-service marketing solution and contact center service provider, was recognized as a Major Contender in the Everest Group 2020 Customer Experience Management (CXM) Service Provider Landscape with PEAK Matrix™ Assessment. This accomplishment is an indicator of the company’s focus on digital capabilities and the ability to offer full customer-lifecycle management from customer acquisition to retention.
Qualfon Recognized as a Leader in the IAOP Top 100 Outsourcing List
Qualfon is excited to announce it has been featured in the leader’s category of the 2020 Global Outsourcing 100® list by the International Association of Outsourcing Professionals (IAOP®). This marks the first year that Qualfon has been recognized as a leading...
Qualfon Guyana Gains Momentum – Positioned for Future Growth and Success
Qualfon, a full-service marketing solutions and customer experience services provider, is seeing tremendous growth at its Guyana campus despite the global Coronavirus pandemic. For 15 years, Qualfon has been an established BPO provider in Guyana and is the most...
Qualfon Provides Job Opportunities in Cebu Amidst COVID-19 Crisis
Qualfon, a full-service marketing solutions and contact center service provider, continues to grow its Cebu, Philippines operations by providing job opportunities, despite the Coronavirus pandemic. A majority of businesses in...
Dialog Direct, a Qualfon Company, Opens Fulfillment Operations in North Las Vegas to Support West Coast Clients
Dialog Direct, a Qualfon company and provider of full-service marketing solutions, fulfillment and logistic services, has opened a new, state-of-the-art fulfillment center in North Las Vegas, NV. The company continues to grow its footprint by opening this fulfillment...
Qualfon Celebrates 25 Years of Service by Recognizing Leadership, Innovation and the Mission of Becoming the Best and Making Each Person’s Life Better
Qualfon, a full-service business process outsourcing (BPO), marketing solutions and contact center service provider, held its annual global leadership summit in Mexico City, Mexico, last month. Since the arrival of CEO Mike Marrow in 2012, Qualfon has grown from a...
Qualfon Recognized in the Everest Group PEAK Matrix Assessment
Qualfon, a full-service business process outsourcing (BPO) and contact center service provider, was recognized as a Major Contender in the Everest Group Contact Center Outsourcing (CCO) – Service Provider Landscape with PEAK Matrix™ Assessment 2019.
Qualfon Selected as a Finalist for CCW BPO of the Year
Qualfon, a full-service business process outsourcing (BPO) and contact center service provider, was recognized as a finalist in the BPO of the Year category at the CCW Excellence Award Ceremony.
Qualfon Named BPO Innovator of the Year
Qualfon, a full-service business process outsourcing (BPO) and contact center service provider, was named BPO Innovator of the Year by Caribbean Export during a special ceremony last month at the Outsource to the Caribbean Conference 2019 (OCC).