Highland Park, Michigan, USA – October 11, 2022 – Qualfon, a global business services (GBS) provider, was recognized as a Major Contender in the Customer Experience Management (CXM) in the Americas – Service Provider Landscape with PEAK Matrix® Assessment 2022. This is Qualfon’s fourth year of being acknowledged on the assessment. This accomplishment is a direct result of Qualfon’s commitment to helping clients transform their businesses by investing in a full suite of capabilities.
Everest Group ranked more than 30 BPOs in their CXM Services PEAK Matrix® Assessment. The assessment looked at each service provider’s market success, vision and strategy, service focus and capabilities, digital and technological solutions, domain investments, and buyer feedback.
“To continue to be recognized as a Major Contender by Everest Group is a true testament to our continued growth and investment to be the best and make each person’s life better,” said Qualfon Chief Sales and Solutions Officer, Dave Drayton. “We are honored Qualfon has been recognized for the fourth year in a row.”
In the last year, Qualfon has expanded both its footprint and breadth of services – opening a new site in Colombia and acquiring LeadVision Media. Colombia provides a nearshore operation that offers access to a robust, customer-service oriented market and thriving economy. LeadVision is a pioneer in digital lead generation for the education industry and is focused on providing new avenues of growth in the sector.
The PEAK Matrix is a framework to assess service providers relative market impact, vision and capability. Everest Group’s PEAK Matrix is the most trusted, fact-based analysis of global services providers, locations, products and solutions. Full details of the report can be found here: Customer Experience Management (CXM) in the Americas – Service Provider Landscape with PEAK Matrix® Assessment 2022.
Qualfon is a global business services company providing multichannel customer engagement lead generation, end-to-end integrated marketing, print and fulfillment solutions. Qualfon helps companies reduce costs and deliver superior customer experiences. Approximately 15,000 employees serve international brands across many industries, and its intelligent outsourcing locations span the United States, the Philippines, Guyana, Colombia, Mexico, Costa Rica and India. Qualfon practices its mission to “be the best and make each person’s life better,” by investing in its employees to ensure better care for clients and customers.
Qualfon, a global business services (GBS) provider, is announcing the recent hiring of executive leadership team member, Leah Lakarosky as Chief Global Mergers and Acquisitions Officer. Leah will lead the company’s global merger and acquisition opportunities while working closely with the executive leadership team.
Qualfon, a global business services provider, has opened a new state-of-the-art engagement center in Paseo de la Reforma, Mexico City. The nearshore operation provides industry-leading employee tenure rates, reduction in costs and enhanced customer experiences for clients and prospects.