How We Live our Mission: Part 2
If you analyze the BPO business, it’s had a history of expansion across all kinds of organizations including for-profit, nonprofits and even government agencies. Executives have become increasingly strategic when choosing a provider to support their business objectives. Like every other industry, there are bigger players who may comprise about a quarter of it all, but the majority of the market out there is yet to be had. The million-dollar question is, “how do we grow in an industry that’s so highly fractured?”
How We Live Our Mission: Part 1
Being the best and making each person’s life better is as much a call to action as it is a mission statement. At Qualfon we live, breathe and learn to carry out this mission into every interaction we have. It becomes a filter we use at work, at home and in our communities.
5 Steps for Virtual Training Success
Author: Marvie Wright, VP of Training at Qualfon During my 15 years of experience in Learning and Development, I’ve had to shift my priorities to adapt and adjust my training to overcome the business challenges thrown my way. However, I would have never imaged...
5 Things Health Plans Need to Know from Their Print and Fulfillment Vendor
There is a lot to consider when evaluating a print and fulfillment vendor, especially as we navigate a new normal through the recent COVID-19 pandemic. From marketing materials, ID cards, EOBs and invoices, to handbooks, provider directories and Annual Notice of...
7 Key Criteria for Evaluating a Work-at-Home Solution
Work-at-home solutions have become increasingly important as businesses navigate through the recent COVID-19 pandemic. There is a lot to consider when evaluating a work-at-home solution for your organization. As you navigate through the vendor selection process, it’s...
Virtual Agent Capabilities
Experience, speed and scalability Tenure and Experience: We have been providing work-at-home solutions for more than a decade with proven performance, both in client satisfaction and technology. Our combined experience and executive-level commitment ensure strategic...
Seven Effective Practices For Preventing Customer Rage
What we’ve got here is a failure to communicate”. That is a reference to the 1967 movie Cool Hand Luke, and my assessment after rereading the findings of our Consumer Study on Customer Rage associated with complaints and the complaint handling process.