How We Live our Mission: Part 2

How We Live our Mission: Part 2

Author: Doug Kearney If you analyze the BPO business, it’s had a history of expansion across all kinds of organizations including for-profit, nonprofits and even government agencies. Executives have become increasingly strategic when choosing a provider to support...
How We Live Our Mission: Part 1

How We Live Our Mission: Part 1

Author: Mike Marrow Being the best and making each person’s life better is as much a call to action as it is a mission statement. At Qualfon we live, breathe and learn to carry out this mission into every interaction we have. It becomes a filter we use at work,...
5 Steps for Virtual Training Success

5 Steps for Virtual Training Success

Author: Marvie Wright, VP of Training at Qualfon   During my 15 years of experience in Learning and Development, I’ve had to shift my priorities to adapt and adjust my training to overcome the business challenges thrown my way. However, I would have never imaged...
7 Key Criteria for Evaluating a Work-at-Home Solution

7 Key Criteria for Evaluating a Work-at-Home Solution

Work-at-home solutions have become increasingly important as businesses navigate through the recent COVID-19 pandemic. There is a lot to consider when evaluating a work-at-home solution for your organization. As you navigate through the vendor selection process, it’s...
Virtual Agent Capabilities

Virtual Agent Capabilities

Experience, speed and scalability Tenure and Experience: We have been providing work-at-home solutions for more than a decade with proven performance, both in client satisfaction and technology. Our combined experience and executive-level commitment ensure strategic...