Press Releases

Qualfon to Inaugurate New Site in Cagayan de Oro, Philippines

Qualfon, a leading global business services provider, is pleased to announce the inauguration of its new CX center in Cagayan de Oro, Philippines. Qualfon’s new location enhances the company’s 20-year CX leadership presence in the Philippines and harmonizes well with existing bases in Cebu, Dumaguete and Manila.

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Qualfon Hiring 500 People in Metro Detroit

Highland Park, Michigan – October 9, 2023 – Qualfon, a global business service provider, and Dialog Direct, a Qualfon Company, have announced plans to hire an additional 500 new employees to support its growth in the insurance industry at our headquarters in...

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Qualfon Recognized as a Major Contender in Everest Group’s Customer Experience Management (CXM) in the Americas – Service Provider Landscape with PEAK Matrix® Assessment 2022

Qualfon Recognized as a Major Contender in Everest Group’s Customer Experience Management (CXM) in the Americas – Service Provider Landscape with PEAK Matrix® Assessment 2022

Qualfon, a global business services (GBS) provider, was recognized as a Major Contender in the Customer Experience Management (CXM) in the Americas – Service Provider Landscape with PEAK Matrix® Assessment 2022. This is Qualfon’s fourth year of being acknowledged on the assessment. This accomplishment is a direct result of Qualfon’s commitment to helping clients transform their businesses by investing in a full suite of capabilities.

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Qualfon Opens New Engagement Center in Mexico City

Qualfon Opens New Engagement Center in Mexico City

Qualfon, a global business services provider, has opened a new state-of-the-art engagement center in Paseo de la Reforma, Mexico City. The nearshore operation provides industry-leading employee tenure rates, reduction in costs and enhanced customer experiences for clients and prospects.

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Qualfon Opens New State of the Art Outsourcing Facility

Qualfon Opens New State of the Art Outsourcing Facility

Qualfon, a full-service business process outsourcing (BPO) provider, has expanded its nearshore footprint with the opening of a new facility in Bogotá, Colombia. The nearshore operation offers access to a robust, customer-service oriented market and thriving economy. In addition to having the fourth largest BPO market in all Latin America, Colombia also ranks first on the 2021 Offshore BPO Confidence Index and was rated one of the top 10 outsourcing destinations in the world by AT Kearney. 

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Qualfon Recognized as a Major Contender in the 2021 Everest Group PEAK Matrix Assessment

Qualfon Recognized as a Major Contender in the 2021 Everest Group PEAK Matrix Assessment

Qualfon, a full-service business process outsourcing (BPO) provider, was recognized as a Major Contender in the 2021 Customer Experience Management (CXM) Services PEAK Matrix® Assessment. This marks Qualfon’s third year of being listed on the assessment; an indicator of the company’s investment in a full suite of capabilities to drive transformations for its clients.

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Qualfon engagement survey reveals a continuous increase in employee satisfaction scores

Qualfon engagement survey reveals a continuous increase in employee satisfaction scores

Qualfon, a full-service business process outsourcing (BPO) provider, has released the results of a recent employee satisfaction survey showing 89% of employees would recommend working at Qualfon to a friend or family member. The 8.2% increase from 2020 and 13.8% from 2019 is a testament to the work Qualfon is doing around the world to help increase employee satisfaction.

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Dialog Direct enrolls in DTE Energy’s MIGreenPower Program

Dialog Direct enrolls in DTE Energy’s MIGreenPower Program

Dialog Direct, an end-to-end marketing and customer engagement solutions provider, is taking an environmentally friendly approach in its Highland Park, Michigan location by enrolling in DTE Energy’s MIGreenPower program. Dialog Direct, a Qualfon company, plans to attribute 10 percent of its total electric usage to DTE wind and solar projects over a five-year period. Dialog Direct joins more than 300 Michigan businesses and nearly 30,000 residential customers in using MIGreenPower to reduce their impact on the environment and drive more clean energy to the grid.

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